Which ADR method uses a neutral to help disputing parties reach a voluntary agreement?

• A. Mediation
• B. Arbitration
• C. Negotiation
• D. Litigation

Answer: (A)

Mediation uses a neutral third party to facilitate communication and help the disputing parties reach a voluntary agreement. The mediator clarifies issues, explores interests, and helps generate options, but does not decide the outcome. Because the aim is a settlement that both sides consent to, this method fits the idea of using a neutral to guide a voluntary resolution. In contrast, arbitration involves a neutral who renders a decision after hearing the evidence (binding or non-binding, depending on the agreement); negotiation occurs directly between the parties without an outside facilitator; and litigation is the formal court process that results in a judicial decision rather than a mutually voluntary settlement.